InsurTech hepster and online retailer BAUR agree on cooperation
Rostock, 07 May 2024 - BAUR, one of Germany's largest online retailers, is offering its customers digital insurance as an additional service. hepster, one of Germany's leading InsurTechs, is providing its solutions for the online retailer.
Since mid-April, BAUR has been recommending hepster's digital insurance products to its customers in its online shop. The cooperation between hepster and BAUR underlines the ambition of both companies to offer their customers the best possible shopping experience. In the future, it will be possible to access hepster's insurance products throughout the customer journey in the online shop while shopping at BAUR. Customers will be able to research insurance policies at various touch points in the shopping process and then purchase them directly from hepster to match their shopping basket.
A range of different insurance products will be offered at the start of the partnership, including smartphone insurance, sports equipment insurance, bicycle insurance and e-bike insurance. Later in the year, there are plans to expand the collaboration to include other insurance products such as furniture insurance and jewellery and handbag insurance.
"We are delighted to be working with BAUR", says Hanna Bachmann, CRO and co-founder of hepster. "This partnership reflects the ambition of both parties to continuously expand their services to meet customer needs. The potential of insurance as a value-added service is also underlined by the more attractive shopping experience."
Nicole Mielich-Lange, Manager Assortment & Sales - Retail Media, adds: "For us at BAUR, customer satisfaction is always at the forefront. That's why we see the recommendation of hepster insurance as a valuable addition to our service offering within the overall shopping experience."
Over the past 20 years, BAUR has made an exemplary transition from mail order to e-commerce. The success factors have been targeted management and effective change processes, as well as a strong focus on the customer experience. The cooperation with hepster is characterised by this strategic orientation: aspects of security and reliability as well as customer-oriented value-added services played a central role in the decision.
About BAUR
Founded in 1925 by Friedrich Baur in Burgkunstadt, Upper Franconia, the company is one of the pioneers in the mail order business. Over the past 25 years, the traditional catalogue mail order company has successfully transformed itself into a dynamic online retailer. Clear customer and service orientation, high quality standards and a constantly up-to-date product range focussing on fashion, shoes and furniture are among the key success factors. BAUR not only focuses on well-known brands, but also offers an attractive selection of fashion collections created in-house under its own brand Aniston by BAUR. BAUR has been part of the globally active Otto Group since 1997.
www.baur.de